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How W2 by FullCircl helped start-up open banking fintech Roqqett increase onboarding transactions by 775%

“We get a lot of complimentary feedback from users on how slick our onboarding process is, which is a big feather in the cap for our business, and testament to the strength of our partnership with W2.”

Glenn Smith, CEO & Founder of Roqqett

The Customer

Roqqett is a mobile payments solution built using open banking technology. As a fast growth fintech start-up it makes payments faster, more secure, and unifies all banking accounts into one easy-to-use app.

The Solution

W2 by FullCircl’s eKYC, identity verification and AML solutions embedded within the Roqqett onboarding journey.

The Challenge

A start-up fintech entering the open banking market, Roqqett needed to achieve high levels of regulatory compliance without impacting the onboarding experience.

The Benefits

775% increase in onboarding transactions. Single point of access. Slick onboarding experience

Customer Onboarding
March 2024

WHO ARE ROQQETT

Rocket is a free mobile payments application built on open banking technology. As a fast growth fintech start-up it makes payments faster, more secure, and unifies all banking accounts into one easy-to-use app.

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The Roqqett story

Entering the open banking market and being in the spotlight of FCA regulation required Roqqett to implement bank-grade measures to ensure the security and privacy of its customers.  But as is often the case, balancing the competing needs of regulatory compliance and onboarding experience is no easy feat.  Roqqett need to find a solution as innovative and flexible as they are. Roqqett selected W2 by FullCircl.

“We wanted to KYC our users to ensure that everyone using our system has that extra layer of security alongside a slick experience,” explains Glenn Smith, CEO and Founder. “We looked at a range of KYC providers across the UK, Europe, and US, but we selected W2 for several reasons. They had the right approach for quick and easy set up, and importantly they offered a wide range of KYC checks as well as the functionality to scale up more features as we expand our offering and range of services in the future. This was a real point of differentiation.”

As the popularity of mobile payments continues to rise its vital that customers can be screened easily and to the highest possible standards. W2’s KYC solution is designed to meet current and future compliance needs whilst streamlining the customer onboarding journey and offering a robust solution to identify individuals across the globe. In addition, AML screening including PEPs and sanctions and identity verification tools ensure that every touchpoint in the customer journey is compliant to the highest possible standards.

In just three months Roqqett had increased the number of onboarding transaction by 775%. With W2 as their compliance partner Roqqett has access to best of breed KYC and AML data through a single point of access, which ensures a rich experience for their users.  

"The best bit about working with W2 is how supportive they’ve been for our start-up business. We always get to talk to the right people, and they always just get stuff done. We’re very pleased with our choice.”

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