Case Management Overview

Create a single customer view and build a full history of your customers, enabling simple management of customers throughout their lifecycle. W2 by FullCircl's case management functionality transforms the method of data consumption, empowering clients to link onboarding and monitoring in a fully automated real-time journey.

Key benefits of case management

• Eliminates the need to resubmit customer details from onboarding to ongoing monitoring.
• Provides access to a compliance CRM to manage all customer through W2's portal.
• Creates a full audit history which can be easily exported for further analysis.
• Generate a collection of cases under specific groups to enhance customer segmentation.

Case management currently supports KYC software and AML screening.

Interested in hearing more? Book a free demonstration here.