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The SCC Success Story
SCC’s vision is to stimulate progress, change and improvement through the services it provides, it does this by being a highly effective and fast-moving organisation, and by building trust and nurturing relationships with its customers.
But in the rapidly changing world of IT services it was a constant battle for SCC to stay ahead of pipeline developments – new business and account management teams were spending hours every day using search engines and LinkedIn Sales Navigator to identify and define ideal targets from a vast pool of both new and historical prospect lists.
Finding it hard to pinpoint the information they needed to prospect and engage with customers in a way that nurtured trust and credibility SCC knew it needed a better solution.
Trialing FullCircl Engage™
As a HPE Platinum Partner, when it was offered the chance to trial FullCircl it jumped at the opportunity.
“We quickly discovered that FullCircl was exactly the service we had been looking for”, says Barry Mitchell, fmr. Sales Manager at SCC
Having completed that initial exercise, SCC moved on to a new profiling project, targeting specific verticals using FullCircl. “FullCircl proved invaluable during a recent large- scale profiling project. It allowed us to quickly uncover a huge list of target companies and then actively segment and refine leads thanks to the advanced insight it delivered.”
“The FullCircl team were very proactive in helping us do this by providing the support and training we needed to ensure we were using its services in the most effective way possible”.
FullCircl licenses were quickly in demand from both new business and account management teams within SCC, who were reaping the benefits in terms of time savings, as well as the growth of new business meetings and building deeper relationships with existing customers.
The business hit a real reflection point when the HPE Partner trial came to an end, but having been convinced of the benefits, not only did it sign a new contract but grew its user base from 6 to 34 over the coming months.
FullCircl licenses are in high demand
“I am 100% convinced of the benefit of FullCircl for the fast-paced tech world”, explains Barry. “FullCircl licenses are in high demand within SCC. Our new business and account management teams find it easy to evidence the difference it makes to their everyday work and success in driving new business and building relationships”.
FullCircl is saving SCC users an average of 3 hours per week, this translates into 102 hours per week saved for the business and an equivalent 2 FTE’s.
In a 2020 survey, 100% of respondents rated the services provided by FullCircl as invaluable to their success.
SCC’s goal moving forward is to maintain the momentum – growing its customer base and retaining existing accounts.
“I anticipate that our FullCircl license count will continue to increase”, concludes Barry. “FullCircl has become a valued partner, the platform has essentially negated the research phase, giving our people more time to engage with customers, and the wrap-around support provided ensures we are always using the tool to best effect, as evidenced by our users high level of engagement. Sales is all about relationships and FullCircl enables those relationships to be established faster and more effectively.”
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