How banks can blend digital and human for superior customer experience

Digital banking capabilities have been steadily growing over the past decade. Indeed, what started with a website then extended to mobile, and today people use their smartphones as the norm. There is demand for robust and customer centric user experiences that are omni and opti-channel as a standard part of the service.

This has never been as important within corporate banking. Businesses large and small want to focus on growing their business rather than wrangling with getting hold of their bank. For them, the need is to have a bank that is efficient, takes care of regulation and other risk areas, will support them, be accessible and flexible when needed, and generally become a trusted partner.

In our new report, in association with Fintech Futures, we explore how banks must evolve their business model to meet new societal expectations and engage customers in highly dynamic environment.