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How to Leverage Technology to Reshape CMA Rankings
On 17th February 2025, the Competition and Markets Authority (CMA) published their latest banking survey results. One could argue this is more important than ever during a time of increased uncertainty when consumers and businesses alike are keeping a close eye on their finances.
Delivering exceptional customer service has become essential to banking profitability. The desire to improve customer service is being driven by a need to improve trust and reliability, enhance efficiency, reduce cost to acquire and serve, and deliver personalised interactions at scale.
Our latest whitepaper delves deeper into what the leading banks from the latest CMA results are doing to embrace technology for more effective relationship management and compliance. We break down the latest results whilst zooming in on how companies like Monzo and Starling have used a digital first approach to dominate the CMA results.
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