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Identity verification may feel like a small cog in the wheel, but it sits right at the heart of the consumer journey for many regulated industries. It's usually one of the first interactions with the brand for a customer, but our study uncovered that for almost a third of new joiners, it's also their last.
Within our report, we present data from over 1000 consumers and 450 businesses in more context and detail. We believe this research will especially be interesting for businesses looking to grow their customer bases and enhance their cost efficiency, but not at the expense of compliance and risk obligations. Above all, this paper highlights the huge blind spots around onboarding, and how these wasted opportunities could be costing you over 38% of new customers.
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