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The Future of Customer Satisfaction in Banking
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Blueprint Two: A Paradigm Shift for the Lloyds Market
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Over three-quarters of SMEs (78%) agree that a digital transformation in banking needs to be balanced with a human element. But almost six in ten SMEs (58%) believe that whilst digital transformation in banking has resulted in cost savings for the banks themselves, the customer experience has suffered as a result.
On 2nd February 2023, FullCircl and nCino hosted an interactive roundtable discussion with 30 banking leaders on how digital banks can embed a blended approach; one that strikes the right balance between automation and human interaction.
Fill in the form below to receive the report. Having problems with the form? Email: marketing@fullcircl.com
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