Consumer Duty Complete Guide

Regulatory Compliance & Consumer Duty: Strategies for Financial Firms

The implementation of the Consumer Duty regulation in July 2023 has ushered in a new era of consumer protection in the UK's financial services sector. This regulation mandates firms to prioritise consumer outcomes, fostering a marketplace built on transparency, fairness, and accountability.

According to the FCA, 95% of financial firms acknowledge the significance of these changes in enhancing customer service and outcomes (Mishcon de Reya LLP) .

Our comprehensive whitepaper, "Regulatory Compliance & Consumer Duty: Strategies for Financial Firms", provides an essential guide for transformational leaders to understand and meet these new regulatory requirements. It covers the broad implications for various industries, particularly focusing on insurance and financial services.

What you'll learn:

Data Strategy Adjustments

The crucial role of data strategy revisions, with over 80% of firms actively adapting their data collection and monitoring processes to comply with the Consumer Duty FCA.

Leading Firms' Consumer Protection

How leading firms are already setting benchmarks in consumer protection and transparency, while others are still struggling to meet the new standards.

Ethical Customer Relations

Best practices for managing consumer relationships, including the ethical treatment of vulnerable customers and ensuring fair pricing.

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Regulatory Compliance & Consumer Duty: Strategies for Financial Firms

What you'll learn:

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